EXCHANGES OR RETURNS FOR ONLINE PURCHASES ONLY
(Please note that our return policy for in-store purchases differs from our online purchase return policy.)
We will gladly accept unused merchandise in original condition and accompanied with your enclosed proof of purchase.
Within 10 days, a full refund will be issued to the original purchaser.
Within 30 days, a credit note (in the form of an online gift card) will be issued which can be redeemed online. Items purchased in this way will be final sale.
After 30 days, no refund or exchange will be issued.
Shipping fees will not be refunded. If your order qualified for free shipping, we will issue a refund less the cost of shipping the original order. A restocking fee may apply. You will be responsible for paying for your own shipping costs for returning your item.
There are no refunds on special orders.
SALE items are final sale.
Face masks are final sale.
EXCHANGE AND RETURN PROCESS
Please follow the steps below:
Please contact us immediately if you are planning to return your purchase/gift.
Ensure all items are in the original product packaging, unwashed, unused, and in sellable condition. You, the customer, are responsible for return shipping. Contact our Customer Service department at firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
For any merchandise returned by the purchaser within 10 days of advising us, a refund to the original method of payment will be issued (less shipping fees). A return after that time period will be subject to an online gift card. All returns are subject to inspection before a refund/gift card is issued.
To return your product, you should mail your product to:
CORKTOWN DESIGNS / 5 Trinity Street / Toronto, Ontario / M5A 3C4 / CANADA
You should consider using a trackable shipping service and purchase shipping insurance. We don’t guarantee that we will receive your returned item.
For any merchandise returned by the recipient of a gift, an online gift card will be issued (less shipping fees).
BREAKAGE IN A DELIVERY SHIPMENT
Please unpack your order completely. In the event that an item(s) is received damaged, please keep all original packaging and photograph the damaged packaging and product and contact our Customer Service Department immediately at email@example.com. Delayed requests (more than three days of delivery) may not be honoured.
ONLINE GIFT CARD
All gift cards never expire and are non-transferable. All gift cards are final sale.
Product availability and prices are subject to change. Corktown Designs reserves the right to correct any errors, inaccuracies, or omissions and to change or update product pricing, availability or other information at any time without prior notice.
SECRID & WATCH WARRANTIES
Secrid wallets and watch warranties are with the manufacturer. Should you have a warranty issue, please contact the manufacturer directly. If you need further assistance, please email us at firstname.lastname@example.org
LATE OR MISSING REFUNDS
If you haven’t received a refund in a timely fashion, check your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.