FREE SHIPPING on all Canadian Orders over $200

Shipping Information

Please carefully read our shipping policy. If you have any questions regarding shipping, please contact us at corktownjewellery@gmail.com. 

We do our best to process orders as quickly as possible. Weekend orders may not be processed until Monday.

PICK UP

If you choose Pick Up, your order will not be shipped. You will receive a notification when your order is ready for pick up at our store. Pick Up is available only during store hours. Please bring your order confirmation. When you arrive at our store, notify our staff that you are picking up a web order. Please note that we have limited space, so timely pick ups are appreciated*.

SHIPPING

Make sure to fill out your shipping address accurately to an address that can receive packages. If the address provided is incorrect, we cannot take responsibility for that package. Nor can we take responsibility for a package marked as delivered by the carrier which is stolen or misplaced thereafter. If a package is unable to be delivered, it may be sent back to us. We will not be able to refund your purchase until the package arrives. There will be a small return fee that will come out of your refund. It may take up to 8 weeks for the package to be returned to us and a refund issued.

GREATER TORONTO SHIPPING 

  • Fast Local Delivery by TREXITY: If you are in the GTA courier delivery area, this option will appear at checkout. If you choose this option once your order is ready we will schedule delivery. Delivery will be within 24 hours of your order being fulfilled. You will receive a notification from our courier, TREXITY when your order is on its way and you can live track it. 
  • Standard Delivery: Packages will be shipped through UPS. You will receive a tracking number when the package is on its way.

We cannot deliver orders to Pick Up locations.

*Order not picked up within 3 months may be restocked and a refund will be processed.

CANADIAN SHIPPING

Canadian packages outside the Greater Toronto Area are shipped with UPS. A tracking number will be sent to you when your package is ready.

INSURANCE

Please note that while all shipments are sent insured, some items are not insured for breakage (for example, glass.) We do our best to package everything to avoid breakage, but in the event your order arrives damaged, please take photos of the product(s) in the packing materials. Send the photos to corktownjewellery@gmail.com with all of your information. We will make an insurance claim on your behalf. The insurer may need a signed affidavit stating that the goods arrived damaged. Please do not dispose of the damaged goods until we contact you that the claims process is underway. We will not be able to return, replace, or refund any items in which you (the customer) have not provided sufficient information and documentation for a claim.

* We only ship within Canada